Frequently Asked Questions

Quickly find answers to your questions.

Shipping

How long does shipping take?

Your order will usually be delivered within 1-3 business days.

Is shipping free?

Yes, we offer free shipping on all orders.

Which shipping service provider?

We ship with Swiss Post. After shipping, you can track your package at any time.

Return

Can I return my order?

Yes, you can return your order within 30 days.

How does a return work?

Contact us by email and we will help you quickly.

Sizes

How do I find the right size?

Please use our size chart on the product page. If you are unsure, we would be happy to help you.

How do the products fit?

Our products fit true to size. If you are between sizes, we recommend sizing up.

Order

Can I change my order?

As long as your order hasn't been shipped yet, we can make changes.

How can I track my order?

After dispatch, you will receive an email with the tracking link.

Payment 

Which payment methods are accepted?

We accept secure payment methods:

● Mastercard

● Visa

● Maestro

● Paypal

● Apple Pay, Google Pay

Is my payment secure?

Yes, your payment will be processed via secure and encrypted connections.

When will my payment be debited?

Payment will be processed directly when you complete your order.

Can I pay by invoice?

We currently do not offer payment by invoice.

Support

How can I contact you?

You can reach us anytime at info@soovea.ch.

We usually respond within 24 hours.

No answer found?

Contact us - we're happy to help you.

Contact 

free shipping 

Delivers in 1-3 days.

personal support

Our team is always there to help you.

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